Address
304 North Cardinal
St. Dorchester Center, MA 02124

Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM

Refund and Returns Policy

Welcome to GadgetOut! Your satisfaction is our top priority. While we aim to ensure all our customers are happy with their purchase, we understand that sometimes things don’t go as planned. Please read our return and refund policy carefully before making a purchase.

Overview

Our return and refund policy lasts 7 days from the date of delivery. If 7 days have passed since your item was marked as delivered, unfortunately, we can’t offer a refund or exchange.

To be eligible for a return, your item must be:

• Unused and in the same condition as received.

• In its original packaging.

• Accompanied by valid proof of purchase (order number and receipt).

⚠️ Note: We do not accept returns simply due to change of mind, preference, or minor shipping delays.

Items Not Eligible for Return

Certain goods cannot be returned, including but not limited to:

• Health & personal care items

• Intimate or sanitary goods

• Downloadable products or gift cards

• Items marked as “Final Sale” or discounted

• Customized or special order items

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• A clear image of the product

• Your order number

• A brief description of the issue

We’ll review and resolve the matter, which may include a refund, exchange, or reshipment.

Refunds Instructions

Please note:

To initiate a return, please follow these steps:

• Contact us first at support@GadgetOut.com to request return authorization and receive the correct return address.

• Returns without prior approval will not be accepted.

• You are responsible for the return shipping cost.

• If your order was delivered under a “Free Shipping” offer, the original shipping cost (covered by us) will also be deducted from your refund.

• Items must be returned in their original condition and packaging.

• For valuable or fragile items, we recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee the receipt of returned packages.

Late or missing refunds

If you haven’t received a refund:

1. Recheck your bank or card account.

2. Contact your card provider—it may take time before your refund is officially posted.

3. Still need help? Email us at support@GadgetOut.com.

Exchanges

We only replace items if they are received damaged or defective. If you need an exchange for the same product, contact us at support@GadgetOut.com with full details.

Gifts

We believe in surprising our customers from time to time! Occasionally, we may include small complimentary items in select orders as a token of appreciation for your support.

These gift items are randomly selected and may vary depending on availability. While we hope you enjoy them, please note:

• Gift items are not eligible for return, exchange, or refund.

• If a return is initiated for the purchased item, the gift item must also be returned (if applicable).

• Gifts are non-transferable and hold no cash value.

Shipping returns

• We work with reliable fulfillment partners to ensure quality and timely delivery.

• All return requests must be pre-approved by our support team.

• Unapproved returns may not be eligible for refunds.

Need help?

Email us at 📩 support@GadgetOut.com – we’re here to help!